Position:  Care Operations Manager/Administrator

Location: Fair Oaks, Ca (Hybrid)

About alice.care:

Alice.care is a technology-enabled home care agency dedicated to delivering reliable, compassionate, non-medical care that supports independence and dignity for the individuals and families we serve. Based in the Sacramento region, the organization combines high-touch service delivery with proprietary technology to improve coordination, transparency, and accessibility in home care.

Our model prioritizes both client outcomes and caregiver stability. alice.care is committed to fair wages, clear expectations, and structured support systems that enable caregivers to perform at a high standard while ensuring consistent service for clients. We partner with families, community organizations, and referral networks to provide responsive, accountable care aligned with California Home Care Organization regulations.

As a growing organization, alice.care is building a scalable operational infrastructure designed to expand services beyond our initial markets while maintaining compliance, service reliability, and workforce integrity. We seek professionals who value accountability, structured processes, and meaningful impact in the communities they serve.

Description of position:

The Care Operations Manager/Administrator provides overall operational leadership and regulatory oversight for alice.care’s licensed California Home Care Organization. This role is accountable for ensuring the agency operates in full compliance with California Department of Social Services (CDSS) Home Care Organization requirements, maintains strict adherence to the non-medical scope of care, and consistently delivers reliable, high-quality service to clients. The position reports to the CEO and directly supervises care supervisor and scheduling personnel.

The Care Operations Manager/Administrator leads the day-to-day execution of care operations—including scheduling continuity, caregiver accountability, service delivery performance, and client/family issue resolution—while establishing and enforcing the policies, procedures, and internal controls required for a compliant and scalable agency. This position directs and develops the care operations team, implements quality assurance standards, and drives measurable performance improvement across service reliability, client satisfaction, and workforce stability. This role is suited for leaders comfortable operating in a growth-stage environment requiring adaptability, accountability, and structured execution.

In addition to operational execution, the Administrator is responsible for maintaining inspection readiness, overseeing documentation integrity and incident response protocols, and supporting long-term planning and program development to meet agency growth objectives. This role serves as the designated Home Care Organization Administrator and is responsible for regulatory interface, inspection participation, and compliance oversight under California CDSS requirements.

Responsibilities / Activities:

• Exercise authority over Agency business affairs and general operations.

• Ensure operational activities support compliance with applicable federal, state, and local laws and regulations.

• Supervise the development of Agency policies and procedures that support its purpose and goals while adhering to industry standards and established regulations.

• Maintain and enforce Agency rules, policies, and procedures while ensuring all employees are appropriately trained and aligned with them.

• Liaise with federal, state and private organizations on behalf of the Agency.

• Lead operational response to service disruptions, client escalations, and caregiver performance incidents to ensure continuity and regulatory alignment.

• Exercise independent judgment in operational decision-making while escalating regulatory or strategic matters as appropriate.

• Identify critical issues that may affect the Agency. 

• Provide leadership and consultation to management.

• Hold regular staff meetings to ensure efficient operations and communication to and from all levels of the Agency.

• Conduct second-round interviews for recruiter-screened candidates, make final hiring determinations aligned with job requirements and operational needs, and oversee onboarding and role-specific orientation for new employees.

• Oversee a continuous in-service training program and competent supervision to improve employee efficiency and client care.

• Own operational performance outcomes and report metrics on a routine and as-needed basis, including fill rate, schedule stability, caregiver retention, client satisfaction, and escalation response time.

• Conduct formal performance reviews at 90-day and annual intervals, including ongoing feedback as needed.

• Develop and administer performance improvement plans, corrective actions, and disciplinary measures consistent with agency policy and employment regulations.

• Monitor employee performance trends and partner with leadership on workforce planning, retention strategies, and capability development.

• Supervise care operations staff supporting a multi-client service environment with ongoing growth expectations.

• Utilize agency technology platforms to monitor operations, reporting, and workforce coordination.

• Support process development and scaling initiatives as the organization expands into additional markets.

• Provide input into strategic planning related to workforce capacity, operational scaling, and service expansion initiatives.

• Perform other duties as requested by the CEO.

Required Knowledge:

• Healthcare policy frameworks and ethical standards governing care delivery.

• Quality assurance methodologies and continuous improvement practices.

• Professional communication, teamwork, and interpersonal effectiveness.

• Personnel leadership, supervision, and workforce management principles.

• Negotiation and conflict resolution approaches.

• Operational planning, analytical reasoning, and structured decision-making.

• Problem-solving methodologies and prioritization techniques.

• Time management, workload organization, and stress resilience practices.

Required Skills / Abilities:

• Strong interpersonal effectiveness with the ability to build trust, cooperation, and professional respect across teams.

• Clear and professional written and verbal communication skills.

• Demonstrated leadership capability, including motivating staff, directing teams toward shared goals, and supervising performance.

• Ability to plan, organize, and prioritize work while managing resources including personnel, budget, and equipment.

• Conflict resolution and policy enforcement skills, including implementing procedures and administering organizational standards.

• Talent development capability through coaching, guidance, and performance support.

• Analytical problem-solving skills using structured reasoning to evaluate alternatives and implement effective solutions.

• Ability to operate independently while collaborating cross-functionally.

• Capacity to provide informed guidance, consultation, and operational advice to stakeholders.

• Ability to perform and train how to perform services provided to clients  

• Proficiency using mobile and computer technology, including Microsoft Word, Excel, and Google Workspace.

Physical / Mental Demands:

• Ability to perform job duties in a fast-paced operational environment, including handling time-sensitive issues, traveling locally as needed, and using mobile and digital communication tools.

• Ability to travel locally as required for business operations, including driving when necessary, with or without reasonable accommodation.

• Competence to utilize a cell phone app.

Required Qualifications:

• 3–7+ years home care / home health / hospice operations in California. 

• Direct management of scheduling or care coordination staff.

• Experience managing service coverage disruptions.
  Familiarity with caregiver credential compliance tracking.

• Experience supervising multi-client scheduling environments with high service volume.

• Must be legally authorized to work in the United States.

• Valid California driver’s license and insurable driving record if operating a vehicle on behalf of the organization.

• CDSS Home Care Aid (HCA) registration

Preferred:

• Experience serving as Administrator or Designee.

• Experience in growth-stage agencies.

• Multi-client scheduling environment exposure.

This position is a leadership opportunity within a scaling organization where operational impact contributes directly to long-term growth. Qualified candidates interested in contributing to a growing, mission-driven organization are encouraged to apply for consideration. Alice.care offers a compensation structure designed to align leadership contributions with organizational growth and long-term success. The compensation range for this position will be provided upon request in accordance with California law and will be communicated during the hiring process.

Alice.care is an equal opportunity employer and considers all applicants without regard to protected classifications under federal, state, or local law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

This job description is intended to describe the general nature and level of work performed and is not an exhaustive list of all responsibilities, duties, or skills required.